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What To Expect: Frequently Asked Questions

How do I make an appointment?

You can book an appointment in person, online, by telephone or by email.

Is the treatment painful?

Treatment is generally not painful and certainly no more painful than the pain you are already experiencing. It also depends on your complaint, the choice of treatment and your level of pain threshold.

Do you guarantee that you will cure me of my illness or pain?

We offer a unique level of service and care and have a high success rate. All our staff are fully qualified, but we offer no guarantee that we will cure every person that comes to the clinic or every ailment.

If we are not able to make any improvement to your condition then we will not pursue further than six treatments and will refer you to your GP, another Practitioner or Consultant for a second opinion or further examination. This will always be done with your consent and confirmed in writing.

Are treatments covered by Health Insurance?

Many health insurance companies do provide cover and the Centre is recognised by Bupa, AXA/PPP, SimpleHealth, PruHealth, WPA, CIGNA, Aviva and other major health insurance companies for the treatments, but depending on the level of insurance you have. Please check with your insurer before your appointment.

Usually we will provide you with receipts to submit to your insurance company, who may reimburse you accordingly depending on your policy.

When do I pay my fees?

Consultation or treatment fees are paid at the end of each session. This can be done by cheque, cash or credit card.

Is there any discount for young children, family members or friends being referred?

Yes. A child under 16 years old and family members or friends being referred by registered patients will get a 10% discount on the initial appointment.

What if I miss my appointment or have to cancel at short notice?

We have a late cancellation and no-show policy. If you need to change your appointment we simply ask for at least 24 hours notice. This will allow us to offer your place to another patient. Any appointments that are missed or cancelled with less than 24 hours notice will incur a £10 fee. This ensures that we are able to affordable health care for all our patients.

What To Expect: Frequently Asked Questions For questions about Facial Cosmetic Acupuncture: click here