What to Expect: Frequently Asked Questions
How do I make an appointment?
You can book an appointment in person, by telephone or by email.
Is the treatment painful?
Treatment is generally not painful and certainly no more painful than the pain you are already
experiencing. It also depends on your complaint, the choice of treatment and your level of pain threshold.
Do you guarantee that you will cure me of my illness or pain?
We offer a unique level of service and care and have a high success rate. All our staff are
fully qualified, but we offer no guarantee that we will cure every person that comes to the clinic or every
ailment.
If we are not able to make any improvement to your condition then we will not pursue further than
six treatments and will refer you to your GP, another Practitioner or Consultant for a second opinion or
further examination. This will always be done with your consent and confirmed in writing.
Do I still pay if I am not cured?
Yes you do. It is the time and the expertise of the practitioner that you are paying for.
The fees are charged per session with the practitioner and not for the type of complaint.
Is treatment at the centre available on the NHS?
Unfortunately the NHS does not offer alternative/complementary medicine at this time.
We are hopeful this may change in the future.
Are treatments covered by Health Insurance?
Many health insurance companies do provide cover and the Centre is recognised by Bupa, AXA/PPP,
SimpleHealth, PruHealth, WPA, CIGNA, Standard Life and other major health insurance companies for the treatments; but
depending on the level of insurance you have it may also cover you for alternative/complementary therapies. Please
check with your insurer before your appointment.
Usually we will provide you with receipts to submit to your insurance company, who may reimburse
you accordingly depending on your policy.
When do I pay my fees?
Consultation or treatment fees are paid at the end of each session. This can be done by cheque,
cash or credit card.
Is there any discount for young children, family members or friends being referred?
Full-time students & those under 16 will receive a £10 discount for the initial consultation
& a £5 discount for following treatments.
Also the Centre has grown by personal referrals. We appreciate our patients referring their family and friends. As a gesture of goodwill your referrers' initial consultation fees will be discounted and so will your next treatment fees.
Also the Centre has grown by personal referrals. We appreciate our patients referring their family and friends. As a gesture of goodwill your referrers' initial consultation fees will be discounted and so will your next treatment fees.
How much time do you require for cancelling an appointment?
We ask you to give us a minimum of 24 hours' notice, as this would allow time to book someone else in need of treatment.
What if I miss my appointment?
There is a full fee payable for missing an appointment as this time could be allocated to someone else in need of treatment.
