Your journey to wellness begins here

What To Expect: Frequently Asked Questions

How do I make an appointment?

You can book an appointment in person, online, by telephone or by email.

Is the treatment painful?

Treatment is generally not painful and certainly no more painful than the pain you are already experiencing. It also depends on your complaint, the choice of treatment and your level of pain threshold.

How long are typical appointments for each visit?

The initial visit will take much longer than any follow-up appointments, since this includes the consultation, physical assessment, and a report of findings and treatment. The follow-up appointment(s) focus on treatment and assessing progress.

The typical length of each appointment is:

  • Chiropractic: Initial visit 45 minutes, Follow-up 15 minutes.
  • Acupuncture: Initial visit 45 minutes, Follow-up 30 minutes.
  • Herbal Medicine: Initial visit 30 minutes, Follow-up 15 minutes.

Do you guarantee that you will cure me of my illness or pain?

We offer a unique level of service and care and have a high success rate. All our staff are fully qualified, but we offer no guarantee that we will cure every person that comes to the clinic or every ailment.

If we are not able to make any improvement to your condition then we will not pursue further than six treatments and will refer you to your GP, another Practitioner or Consultant for a second opinion or further examination. This will always be done with your consent and confirmed in writing.

Are treatments covered by Health Insurance?

Many health insurance companies do provide cover and the Centre is recognised by most health insurance companies, depending upon the level of insurance you have. Please check with your insurer before your appointment.

Usually we will provide you with receipts to submit to your insurance company, who may reimburse you accordingly depending on your policy.

When do I pay my fees?

Consultation or treatment fees are paid at the end of each session. This can be done by cash or credit card.

Is there any discount for young children, family members or friends being referred?

Yes. A child under 16 years old and family members or friends being referred by registered patients will get a 10% discount on the initial appointment.

What if I miss my appointment or have to cancel at short notice?

We have a no-show policy. Please kindly contact us ASAP if you are unable to keep your appointment so that we can give your place to another patient. Any appointments that are missed without notice will incur a charge of 50% of the appointment fee and it will be requested when you reschedule. This ensures that we are able to affordable health care for all our patients.